Procedures of a Claim

Claims Procedures
Once a loss covered by the policy has occurred, immediately write a notice informing us in not later than 48 working hours. The written notice should contain information sufficient to identify the named insured.

The identifying information should at least include the following:-

  •  Name of insured
  •  Name of policy owner (if different from insured)
  •  Policy number
  •  Date of loss
  •  Whether loss is due to accident or natural causes
  •  Whether loss is fatal or non-fatal.

Upon receipt of a notice of claim, we furnish the claimant with a list of documents as are usually required by the Insurance Company for filing proofs of loss, and continue guiding the claimant until the claim is concluded.

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